Frequently Asked Questions

What happens after I sign up?

Once you sign up with your email, we'll reach out with a detailed questionnaire to tailor your energy management report to your specific needs. Along with this, we'll send you our privacy and security statement, ensuring your peace of mind that your information will remain confidential and secure.

What information do I need to provide for my energy management report?

To get started, your latest energy bill will generally suffice. For a detailed analysis, you may also provide 'five-minute energy reads' from your energy provider. If you're with Energex, you can request a free meter data report in CSV format to share with us.

How can I obtain and share detailed energy usage data?

For a deep dive into your energy usage, you can request a 'five-minute energy read' report in CSV format from your provider, such as Energex, and email it to us at [email protected]. Additionally, if you use a solar energy monitoring service like iSolarCloud, you can invite us to view your data by adding [email protected] as a viewer or guest.

Can I continue working with my trusted solar and battery installer?

Absolutely. Powston collaborates with any qualified electrician who is CEC (Clean Energy Council) certified. If any on-site work is needed, your chosen electrician can carry it out. We focus on providing advanced technology for home energy management and are CEC-approved as a seller, not as electricians or installers. Your existing relationships with solar or battery installers remain intact; we're here to enhance, not replace, the support they provide. If needed, we're also happy to suggest other reputable installers from our growing network of electricians dedicated to helping customers save on energy costs.

What if I'm unhappy with my current solar or battery system performance?

If your solar or battery system isn't meeting your expectations, it might not be due to the installer’s workmanship but rather your unique energy usage patterns. Powston prefers to work alongside your existing installer to resolve any issues. Electricians are experts in safe power system installations, while we specialize in optimizing the intricate settings of power electronics. We step in post-installation to ensure your system is configured to match your specific energy needs, allowing you to gain the full benefit of your battery, as installed by a qualified electrician.

FAQs for Electricians

What if my customer is unhappy with their energy savings?

If you have customers who are dissatisfied with their savings, we invite you to join the Powston Business Partner Program. Collaborating with us can offer your customers an advanced solution to maximize their savings. Contact us at [email protected] to discover how you can earn recurring revenue while providing additional value through our system's maintenance and performance insights.

Can I still benefit from the program if my customers are already satisfied?

Even if your customers are content with their current system, Powston aims to exceed their expectations. As a partner, you'll have the opportunity to enhance customer satisfaction further and enjoy the benefits of our program. Contact us at [email protected] to learn how to keep systems performing optimally and add more value to your service offerings.